Privacy Policy

1. Information We Collect

We collect information you voluntarily provide and certain technical data generated when you use our website.

Information you provide directly:

• Name, email address, and message content when you submit our contact form.
• Name, email address, and project notes when you request or email an estimate.
• Phone number if you call or text us directly at (323) 533-4872.
• Business name and project details you share during consultations or service engagements.

Information collected automatically:

• Pages visited, time spent on site, and general navigation patterns via Google Analytics.
• Browser type, device type, and operating system (anonymized).
• Approximate geographic region (city-level, via anonymized IP address).
• Referral source (how you arrived at our site).

We do not collect payment card numbers, Social Security numbers, government-issued ID numbers, or any financial account information through this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your contact form submissions, estimate requests, and questions.
• Provide, schedule, and deliver IT and network infrastructure services.
• Send you project-related communications, invoices, and service updates.
• Improve our website based on aggregated, anonymized usage data.
• Comply with applicable legal obligations.

We do not use your information for automated decision-making, profiling, or unsolicited marketing campaigns.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties — ever. We share information only in these limited circumstances:

• Service providers: Trusted tools we use to operate our business, such as email delivery (Resend) and our accounting platform (Akaunting). These providers are contractually limited to using your data only to provide the service.
• Legal requirements: If required by applicable law, court order, or governmental authority.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, customer data may be transferred. We will notify you via email and/or a prominent notice on this page prior to any such transfer.

5. SMS & Text Messaging Policy

Accelerated Digital Solutions LLC may communicate with clients and prospective clients via SMS (text message) for appointment confirmations, service updates, and direct business communication.

• No sharing for marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Opt-in data protected: Text messaging originator opt-in data and consent information will not be shared with any third parties under any circumstances.
• Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message from us. Standard message and data rates may apply.
• Help: Reply HELP to any text message for assistance, or contact us directly at [email protected].

5. Cookies & Analytics

Our website uses the following technologies to understand site usage:

• Google Analytics (GA4): We use Google Analytics with IP anonymization enabled (anonymize_ip: true). This means your full IP address is never stored by Google. Analytics cookies track aggregate, non-identifiable usage data.
• Cloudflare Turnstile: Our contact and estimate forms use Cloudflare Turnstile for bot protection. This is a privacy-preserving CAPTCHA alternative that does not use tracking cookies or behavioral fingerprinting.
• Session cookies: Standard browser session data used for website functionality. These expire when you close your browser.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. Most modern browsers also allow you to block or clear cookies through browser settings.

6. Data Retention

We retain your information only as long as necessary for the purpose it was collected:

• Contact form inquiries: Retained in our email system for up to 2 years, or until you request deletion.
• Client records and invoices: Retained for a minimum of 7 years to comply with applicable tax and business record-keeping requirements.
• Analytics data: Aggregated and anonymized data is retained per Google Analytics default settings (up to 14 months for user-level data).

When retention periods expire, we delete or anonymize data in a secure manner.

7. Security

We implement industry-standard technical and organizational measures to protect your information, including:

• HTTPS/TLS encryption for all data in transit.
• Cloudflare WAF and DDoS protection on all public-facing services.
• Secure, access-controlled hosting infrastructure.
• Bot protection on all web forms via Cloudflare Turnstile.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. If you have security concerns, please contact us directly.

8. Third-Party Services

Our website integrates with the following third-party services. Each operates under its own privacy policy:

• Google Analytics — Website analytics. Privacy Policy
• Cloudflare — CDN, security, DNS, and form protection (Turnstile). Privacy Policy
• Resend — Transactional email delivery for contact form and estimate confirmations. Privacy Policy
• Akaunting (self-hosted) — Client invoicing and accounting. Hosted on our own infrastructure at accounting.accelerateddigital.net.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Your Rights (California / CCPA)

As a California-based business, we comply with the California Consumer Privacy Act (CCPA). If you are a California resident, you have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements).
• Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply. However, you may contact us to confirm this at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to verified requests within 45 days.

10. Children's Privacy

Our website and services are intended for businesses and adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this page periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us: